Our

Terms & Conditions

General:

Upon the confirmation of any booking, it shall be regarded that the client has read and agreed to all the terms and conditions contained herein. All terms and conditions are subject to South African Law & Jurisdiction.

Bookings:

Cancellation charges:

Prior to 14 days – 10% of the tour price

7 to 14 days – 30% of the tour price

2 to 6 days – 50% of the tour price

Within 48 hours & No-shows – 100% of the tour price

Alignment of our booking conditions with contracting tour agents:

By special request, we will consider aligning our booking conditions with those of the tour agents who utilize our services. Only on receipt of written agreement by us to such terms, will any of the terms contained in our standard terms & conditions be waivered.

Cancellations by Simon’s Town Boat Company:

We reserve the right to cancel any tour/charter due to weather, safety, minimum numbers, operational or for any other reason whatsoever.

A full refund (less bank & foreign exchange fees) will be reimbursed or no invoice will be rendered by us in such instances.

Our liability where applicable will only be limited to the price of our tour/charter and we do not cover any additional or consequential costs that may arise, such as transport, accommodation etc.

*See separate terms & conditions for special charters & outsourced vessels

Sightings Guarantee:  Whale watching only

Whales are free-ranging wild animals and their presence cannot always be guaranteed – despite our 97% plus success record.

In the unlikely event of there being no whale sightings on your tour, we will offer you a 50% refund or a voucher for a return trip.

We reserve the right to cancel the tour should we not feel at least 80% confident of potential sightings.

Photography & filming during the tour:

We take photographs and videos during our tours that may be used for advertising, brochures, television screenings, etc.

Clients irrevocably give us their consent thereto, without any consideration being payable to them.

Rates:

Our tour & charter prices change periodically and the ruling price on the day of your tour/charter applies.

* Special Charters & Outsourced vessels:

The following terms & conditions apply for special charters and outsourced vessels that we contract with, as agents acting on behalf of the client.

Cancellation charges:

Client cancelations: 100% cancelation charge applies if cancelled by the client within 30 days of the charter.

Weather cancellations:  A final decision, based on available forecast information will need to be taken by the client 72 hours prior to departure. Thereafter a 100% cancelation charge applies even if the charter is cancelled by us on the day due to inclement weather or unsafe sea conditions.

Cancellations by Simon’s Town Boat Company:

We reserve the right to cancel any tour/charter due to weather, safety, operational or for any other reason whatsoever.

A full refund (less bank & foreign exchange fees) will be reimbursed or no invoice will be rendered by us, with the exception of our “weather cancellations” condition as outlined above, where a 100% cancellation fee will still apply.

Our liability where applicable will only be limited to the price of our tour/charter and we do not cover any additional or consequential costs that may arise, such as transport, accommodation etc.

Passenger & Public Liability:

All vessels owned by us are covered by passenger & public liability insurance. Notwithstanding; passengers travel entirely at their own risk.

In the case of outsourced vessels, we act purely as an agent on behalf of the client and do not accept any liability for passenger or public liability claims that may arise. Full details of the service provider will be disclosed on request and it is the duty of the client to ensure that they are adequately covered. In the event that the service provider does not meet the client’s insurance requirements, we are to be notified timeously and will endeavour to find an alternative supplier.

E&OE

Our

Terms & Conditions

General:

Upon the confirmation of any booking, it shall be regarded that the client has read and agreed to all the terms and conditions contained herein. All terms and conditions are subject to South African Law & Jurisdiction.

Bookings:

Cancellation charges:

Prior to 14 days – 10% of the tour price

7 to 14 days – 30% of the tour price

2 to 6 days – 50% of the tour price

Within 48 hours & No-shows – 100% of the tour price

Alignment of our booking conditions with contracting tour agents:

By special request, we will consider aligning our booking conditions with those of the tour agents who utilize our services. Only on receipt of written agreement by us to such terms, will any of the terms contained in our standard terms & conditions be waivered.

Cancellations by Simon’s Town Boat Company:

We reserve the right to cancel any tour/charter due to weather, safety, minimum numbers, operational or for any other reason whatsoever.

A full refund (less bank & foreign exchange fees) will be reimbursed or no invoice will be rendered by us in such instances.

Our liability where applicable will only be limited to the price of our tour/charter and we do not cover any additional or consequential costs that may arise, such as transport, accommodation etc.

*See separate terms & conditions for special charters & outsourced vessels

Sightings Guarantee:  Whale watching only

Whales are free-ranging wild animals and their presence cannot always be guaranteed – despite our 97% plus success record.

In the unlikely event of there being no whale sightings on your tour, we will offer you a 50% refund or a voucher for a return trip.

We reserve the right to cancel the tour should we not feel at least 80% confident of potential sightings.

Photography & filming during the tour:

We take photographs and videos during our tours that may be used for advertising, brochures, television screenings, etc.

Clients irrevocably give us their consent thereto, without any consideration being payable to them.

Rates:

Our tour & charter prices change periodically and the ruling price on the day of your tour/charter applies.

* Special Charters & Outsourced vessels:

The following terms & conditions apply for special charters and outsourced vessels that we contract with, as agents acting on behalf of the client.

Cancellation charges:

Client cancelations: 100% cancelation charge applies if cancelled by the client within 30 days of the charter.

Weather cancellations:  A final decision, based on available forecast information will need to be taken by the client 72 hours prior to departure. Thereafter a 100% cancelation charge applies even if the charter is cancelled by us on the day due to inclement weather or unsafe sea conditions.

Cancellations by Simon’s Town Boat Company:

We reserve the right to cancel any tour/charter due to weather, safety, operational or for any other reason whatsoever.

A full refund (less bank & foreign exchange fees) will be reimbursed or no invoice will be rendered by us, with the exception of our “weather cancellations” condition as outlined above, where a 100% cancellation fee will still apply.

Our liability where applicable will only be limited to the price of our tour/charter and we do not cover any additional or consequential costs that may arise, such as transport, accommodation etc.

Passenger & Public Liability:

All vessels owned by us are covered by passenger & public liability insurance. Notwithstanding; passengers travel entirely at their own risk.

In the case of outsourced vessels, we act purely as an agent on behalf of the client and do not accept any liability for passenger or public liability claims that may arise. Full details of the service provider will be disclosed on request and it is the duty of the client to ensure that they are adequately covered. In the event that the service provider does not meet the client’s insurance requirements, we are to be notified timeously and will endeavour to find an alternative supplier.

E&OE